Enterprise Real-Time Support Platform

Customer Support Reimagined.
Live Video, Voice & Real-Time Ticketing.

KlientX unites high-definition video calling, instant voice collaboration, AI-driven ticket dispatch, and multi-tenant organization governance into one seamless experience.

Experience Customer App Launch Admin Portal

1080p

Agora RTC Video

< 35ms

Global Audio Latency

1-Tap

Direct Agent Calling

99.98%

Platform Uptime SLA

9:41

Today

Hello Alex! 👋 Welcome to KlientX Support. How can our team assist you today?

09:40 AM

Hi Sarah! We're testing our Agora RTC video call integration and custom domain verification.

09:41 AM

I can review your settings live right now! Let's jump on an encrypted Ultra-HD video session.

Agora RTC Video Session

1080p 60fps • Latency < 25ms

09:41 AM

Interactive Live Simulation: Click "Join Live Video Call" or action chips!

https://admin.klientx.com/dashboard/organization/940176

Open Live Portal

Dashboard

Live Tickets 14

Active Calls 2

Support Agents

Settings & PIN

Real-Time Ticket Stream Live Sync

#TKT-9401-82 Video In Progress

Billing verification & contract signing over live video

Samantha Reed Agent: Michael (Online) Just now

#TKT-9401-81 Open • High Priority

API integration webhook timeout during payload dispatch

David Miller Assigned: Technical Queue 4m ago

#TKT-9401-79 In Progress

Requesting upgrade from Starter to Enterprise Tier

Elena Rostova Agent: Sarah K. 18m ago

Agora RTC Channel

1080p 60fps

Encrypted Session

👩‍💼

Samantha Reed

04:12 • 48 kHz Audio

Architecture & Capabilities

Built for Real-Time Resolution, Not Backlog

Equip your support teams with the exact tools they need to resolve inquiries in minutes instead of days.

Ultra-HD Agora RTC Calling

Real-time video and crystal-clear voice powered by the Agora RTC engine (^6.5.x). Integrated with native PushKit & CallKit on iOS and FCM high-priority on Android.

Multi-Tenant Isolation

Strict organization partitioning ensures complete tenant security. Every ticket, conversation, and user data stream is scoped exclusively to your organization ID.

Intelligent Ticket Routing

Automated agent dispatch dynamically matches incoming customer tickets to the best-suited, currently available support engineer based on department rules.

Multi-Layer PIN Security

Protect your organization with 4-digit security PIN governance, session preservation, and multi-device access control across all company personnel.

Rich Media & Chat Stream

Share screenshots, PDF reports, audio voice snippets, and instant reactions in real time with sub-second Firestore document synchronization.

Live Supervisor Analytics

Track agent response times, customer CSAT ratings, call lengths, and active queue health with real-time dashboards and downloadable Excel reports.

Ecosystem Synergy

Two Dedicated Apps. One Unified Ecosystem.

Explore how the KlientX Admin Suite and Customer Mobile App seamlessly collaborate to deliver world-class service.

Central Command

KlientX Admin Portal

Engineered specifically for business owners, team leaders, and support supervisors to monitor and manage support operations across departments.

Live Supervisor Intervention: Monitor ongoing calls and tickets with live status indicators.
Agent Role & Shift Management: Configure permissions, departments, and working hours with a click.
Organization Customization: Set custom brand logos, security PINs, and automated response rules.

Launch Admin Portal

Queue Performance Optimal

Avg. Answer Speed

18.4s

CSAT Score

4.94 / 5.0

All 12 department nodes operating normally across US & EU clusters.

Mobile First Native Apps

Customer & Support Mobile App

Built for iOS and Android with Flutter. Empowers customers to initiate instant encrypted video calls, raise tickets, request callbacks, and chat directly with verified support engineers.

1-Tap Agora RTC Video Calling: Direct peer connection to dedicated company engineers with zero hold music.
Native PushKit & CallKit: Incoming calls ring natively on iOS lock screens and Android heads-up alerts.
Instant Callback Requests: Customers can request a callback without waiting on hold; our auto-dispatch calls back instantly.
Self-Serve Knowledge Hub & Trends: Integrated articles, video guides, and real-time ticket tracking in one pocket dashboard.

Inflecto Tech Support

All Agents Online

Welcome Alex,

Need Help Today?

Choose your preferred support channel:

Video Call

Instant Agora HD

Live Chat

< 1m Wait

Callback

No Hold Queue

My Tickets

1 In Progress

#TKT-9401 Setup Agora RTC

Agent: Sarah Chen

In Progress

Enterprise Foundations

Built on Industry-Leading Infrastructure

Engineered with battle-tested real-time networks to guarantee reliability, zero downtime, and absolute privacy.

Agora RTC Network

Ultra-low latency global software-defined real-time network with adaptive bitrate and dynamic acoustic echo cancellation.

Firebase Cloud Infrastructure

Real-time Firestore listeners, Node 20 Cloud Functions, APNs VoIP push triggers, and multi-region automated failover.

End-to-End Privacy

AES-256 encrypted media channels, organization-scoped access control lists, and zero third-party telemetry leakage.

Simple & Scalable

Transparent Plans for Every Organization

No surprise fees or hidden channel limits. Choose the tier that matches your support scale.

Monthly Billing Annual Billing Save 20%

Starter

For emerging startups needing modern ticketing & voice support.

$29 /month

Up to 5 Support Agents
Unlimited Real-Time Tickets
High-Def Voice Calling
Mobile Customer Apps
7-Day History Retention

Get Started

Professional

For growing customer service teams requiring HD video support.

$79 /month

Up to 25 Support Agents
HD Agora Video & Voice Calling
Priority Agent Auto-Dispatch
Custom Security PIN Verification
90-Day Analytics & Reporting

Start Free Trial

Enterprise

For large multi-tenant organizations needing custom branding & SLAs.

$199 /month

Unlimited Support Agents
Custom Domain & White Labeling
Dedicated RTC Media Relay
99.98% Guaranteed Uptime SLA
24/7 Dedicated Support Concierge

Contact Enterprise

Frequently Asked Questions

Everything You Need to Know

Where do I log into the Admin & Organization Dashboard?

You can log into your organization's administrative command center at admin.klientx.com (or klientx-admin.web.app). Enter your registered admin email, password, and your 4-digit security PIN.

How does real-time video and audio calling work on KlientX?

Calling is powered by the Agora Real-Time Communication (RTC) engine. Cloud Functions dynamically mint high-security session tokens, while native CallKit (iOS) and FCM high-priority services (Android) trigger real-time heads-up call ringing even when the device is locked or in the background.

Can our company use custom subdomains like admin.ourcompany.com?

Yes! KlientX supports full multi-tenancy and custom domain mapping. You can attach your own corporate subdomains directly to your dedicated organization instance with automatic SSL certificate provisioning.

Can multiple agents and supervisors be logged in at the same time?

Yes. KlientX features multi-device and multi-agent concurrency. Multiple devices receive push notifications simultaneously via FCM token arrays, and sessions do not forcefully disconnect each other.

What security measures protect customer data and media?

All communications are encrypted in transit via TLS 1.3 and at rest with AES-256. Access is guarded by 4-digit security PIN verification and organization boundary scoping, ensuring zero cross-tenant visibility.

Ready to Transform Your Customer Experience?

Join hundreds of forward-thinking businesses using KlientX to solve support tickets in real time through high-definition voice, video, and unified ticketing.

Launch Admin Portal Get Mobile Apps

Customer Support Reimagined. Live Video, Voice & Real-Time Ticketing.